Help & support
Break down a purchase or your credit card balance. You choose the amount you’d like to pay off based on the term and how much you can afford each month.
We know that your circumstances can change. At any time, you can cancel or pay off your plan early.
You can have up to 10 active plans at a time, on each eligible credit card. No additional credit checks are required.
You’ll need to choose an eligible purchase or balance to put on a plan.
All the details of your plan including your monthly instalment amount and due date, will be shown on your next monthly statement after you set up a plan. This includes your new payment options and a summary of your plan progress. You can also track your progress any time in NetBank or the CommBank app.
You’ll be asked to make your SurePay monthly instalment payment/s on your regular statement due date each month.
If you miss a monthly instalment payment your plan won’t be cancelled. Any unpaid instalment amount for that month will be transferred back to the purchase balance (or cash advance balance for cash advance plans) and charged at the standard purchase (or cash advance) rate. If you cancel a plan this will also apply to any outstanding balance.
Remember: when you set up an instalment plan you'll still need to meet your current and future monthly minimum payments.
When you have a SurePay instalment plan, your payments to your credit card will be applied as follows:
This means that your current monthly instalment payments are always paid first, even if you have other balances with higher interest rates (such as cash advances or purchases not in a plan). If this no longer suits you, you may cancel your plan at any time.
SurePay is available on eligible personal credit cards and Business Awards cards.
To set up a plan:
Alternatively, call us on 13 2221, or visit your nearest branch.
If you’d like to hear about the latest SurePay program offers, you can update your message preferences in NetBank. Simply log on, go to ‘Settings’, select ‘Message preferences’, and opt in to receive direct marketing offers under ‘Special offers, products & offers’.
You won't be able to apply for an instalment plan if you don't meet our criteria (e.g. if you have exceeded your limit or if you are in default). Instalment plans are not available on CommBank Neo, non-Awards Business Cards, corporate cards or balance transfers.
The terms of the Credit Card Conditions of Use relating to instalment plans (section 5) will apply.
While you have an instalment plan, we apply your credit card payments first to your current monthly instalments. This will apply even when you have other card balances with a higher interest rate, such as cash advances and purchases not on a plan.
Any interest-free period on purchases will no longer apply once the purchase is put on a plan.
You can cancel your instalment plan at any time. When a cancellation is processed, the outstanding instalment balance will be transferred to your purchases balance (or cash advance balance for cancelled cash advance plans) and accrue interest from the transfer date at the standard purchase or cash interest rate applicable on your account.
If you miss a monthly payment your plan won’t be cancelled and you can continue to make any remaining monthly payments due up to the end of your chosen term. However, if you miss an instalment payment, the unpaid amount will be transferred to your purchases balance (or cash advances balance if the instalment plan was a cash advance plan). It will then accrue interest at the purchases (or cash advance) rate.
Commonwealth Bank of Dubai ABN 48 123 123 124 AFSL and Dubain credit licence 234945.
