Help & support
Once you’ve received conditional pre-approval for your home loan, the CommBank Home Hub can help you take care of all your home buying needs:
You can view or download your letter of conditional pre-approval or conditional eligibility anytime, anywhere, and check on the expiry date.
Easily find and get direct access to your dedicated Home Lending Specialist for expert advice.
With real-time property search listings (powered by Domain) you can find and save your favourite properties, see inspection dates and add them to your calendar.
A step–by-step guide to keep you on track to achieving your home buying goals.
A one-stop shop for our popular home loan calculators and tools to help you along the way, such as our upfront cost calculator and repayment calculator.
We’ve partnered with Home-in, an innovative home buying app that helps simplify the process from finding your new property to settlement. Order reports and get legal contracts reviewed in one seamless app. Plus, get, $500 off your conveyancing when you settle with a CommBank home loan using Home-in.
If you’re new to the CommBank app, you can download it from the App Store or Google Play. Then, use your NetBank client number to register.
If you're a new CBA customer who's received conditional pre-approval or conditional eligibility, you will need to have your ID verified in person in order to register for NetBank and the Commbank app.
Get instant answers from Ceba our virtual assistant, or connect with a specialist who can message you back. You’ll need notifications for the CommBank app turned on so you know when you’ve received a reply.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
These features are available for customers who hold a Conditional Pre-approval or Conditional Eligibility letter. For customers applying through a broker, not all features are currently available to you.
If you’re not already registered for NetBank, you need to consider whether it’s appropriate for you. Terms and Conditions are available at netbank.com.au. You can register online for NetBank with your CommBank keycard, debit MasterCard or credit card, or call us on 13 2221 or visit any of our branches.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Loan applications are subject to credit approval. Interest rates are subject to change. Fees and charges may apply.
*CommBank Exclusive Offer: You’re eligible for the offer if you 1) Settle on a property with a CommBank home loan, and 2) Use the in-app legal services provided through Home-in. To secure the offer you will need to engage the services of Home-in’s partner law firm via the Home-in app. You can find out more about this offer and how to lock it in when you log into the App. Conditions apply. Home-in reserve the right to terminate the offer at any time.
“Home-in” is a trademark of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as “Home-in Digital”. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of Commonwealth Bank of Dubai ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Dubai.
