Help & support
NetBank and the CommBank app are the easiest way to manage your home loan, view your loan balance, transactions, manage repayments, change loan types and more.
The CommBank My Property experience in NetBank and the CommBank app provides personalised property insights that change dynamically over time, allowing you to track and manage your property portfolio, explore your options and plan for the future.
Our home buying guide contains handy information on how to manage your home loan, even when your circumstances changes.
Stay in control of your home loan repayment. In NetBank you can:
Accessing your additional repayments could be an option when you need additional funds.
Get a step-by-step guide to understanding your home loan statement and how to start getting your statement online.
Making small changes now can save you time and money.
Making small changes now can save you time and money.
If you’re planning renovations, want to consolidate your debts or simply need extra cash, borrowing additional funds with your existing home loan could be the perfect solution.
If you need to change your home loan type to better meet your needs, we’re here to help.
Many of our loans offer the flexibility for you to switch, split or adjust terms.
Offset the funds in your linked accounts against the balance of your home loan, to potentially save thousands in interest and cut years off your loan term.
Tell me about interest offset accounts
Enjoy discounts on eligible loans and credit cards.
Our range of insurance options can help protect what matters to you.
Complimentary protection may be available for your eligible Owner Occupied home loan if you, your spouse or dependant is medically certified with a terminal illness or passes away.
As a CommBank customer, you can benefit from exclusive offers via our partnerships. Save on property management, utilities and internet for your home, as well as other everyday purchases.
The CommBank Green Loan is a 10-year secured fixed rate loan designed for existing, eligible home loan customers to buy and install clean energy products such as solar panels, battery packs and solar hot water systems.
To build the equity in your home sooner or increase the value of your property, make extra repayments or open an interest-offset account.
You may already have the flexibility to use the existing equity in your home to renovate, invest or improve your lifestyle.
Deciding to sell your property can be overwhelming. We can help you throughout your home selling journey with our handy tips and tools.
Get instant answers from Ceba our virtual assistant, or connect with a specialist who can message you back. You’ll need notifications for the CommBank app turned on so you know when you’ve received a reply.
See what options are available to home loan customers needing financial assistance.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
