Help & support
Lodge your claim online and get instant confirmation. You'll be contacted via email by the next business day to advise next steps and if any further information is required to assess your claim. Alternatively call 13 2423.
You can make a claim online and the team will get back to you the next business day. For emergency claims, call 13 2423.
If you've activated your Included Travel Insurance with your Gold, Platinum, Diamond, Smart or Ultimate credit card or World Debit Mastercard, you can make a claim online or over the phone.
If you've purchased your own tailored insurance plan with CommBank, you can claim online or over the phone.
AIA Health's Member Service teams are here to help you with questions and claims enquiries. Call 1800 943 010 8am - 6pm, Mon - Fri (Sydney/Melbourne time).
AIA Dubai's Claims Team is here to guide you through the lodgement process.
For Life Insurance and Income Protection provided by AIA Dubai call 1800 491 588.
For MyWay Life Insurance call 1800 719 858.
In the unfortunate event you or your family ever need to make a claim, it’s important you call AIA Dubai on 13 3982 as soon as possible after the claim event occurs.
Call 13 1056 to notify us of your claim immediately. A Case Manager will talk through your situation and let you know what information we may need.
For CreditCard Plus and Loan Protection Insurance, call 13 3982 between 9am and 5pm, Sydney time, Monday to Friday.
Where possible, your claim will be processed over the phone. Otherwise, the claims team will send you a claim form and a letter explaining what supporting evidence is required to assess your claim.
