Help & support
icon in the top-right cornerDon’t miss a message from us
If you’ve messaged us, make sure you turn on push notifications for the CommBank app on your device, so you can receive an app notification once a specialist is available (usually within 2 business hours). That way, you don’t need to stay logged on to the app, and you can message back at a time that suits you.
Get instant answers from Ceba our virtual assistant, or connect with a specialist who can message you back. You’ll need notifications for the CommBank app turned on so you know when you’ve received a reply.
The easy way to get the support you need
Our virtual assistant, Ceba, can answer many questions instantly, show you how to do everyday banking tasks, help resolve issues, or connect you with a specialist. Simply type your question to get started:
Skip the automated questions and get connected to the right team
To fast-track your enquiry, tap on the topic you need help with. If there’s a way to resolve it yourself, we’ll show you how to. Otherwise, you’ll have the option to speak to a specialist.
When you call us in the CommBank app, you'll also be able to skip the automated questions.
We’ll let you know how long you might need to wait on-hold. Or, if your question can be answered quickly in the app, we’ll let you know that too.
Contacting us through the app is secure, with all messages encrypted to protect your information.
We’ll never ask you for your full account numbers, full debit or credit card numbers, card PINs, NetCode, or NetBank password (you should never share these with anyone).
When you make a call to CommBank, we may ask for some information or use our in-app verification service, CallerCheck, to confirm your identity. You can also use CallerCheck to verify whether a caller claiming to be from CommBank is legitimate. It’s our preferred method of verification as a more secure way to complete the identification process.
