External support services

• National Debt Helpline 1800 007 007
  Offers independent free and confidential services from professional financial counsellors to help you tackle your debt problems.

• Way Forward 1300 045 502
  A not-for-profit organisation that helps people facing long-term financial hardship manage their debts and debt negotiation where you have debts at multiple lenders. 

• 1800Respect 1800 737 732
  24 hour confidential telephone and online counselling support.

• Mensline 1300 789 978
  24 hour confidential telephone and online counselling support for men.

• QLife (LGBTQI+) 1800 184 527
  Telephone and online counselling service for LGBTI individuals impacted by domestic and family violence. 

• No to Violence (Men’s Referral Service) 1300 766 491
  Confidential counselling service for male perpetrators of violence wanting to address and change their behaviours.

• Good Shepherd  1300 050 150 (weekdays 9am - 5pm AEST) or email FIH@goodshep.org.au 
  Through the Financial Independence Hub, Good Shepherd helps people who have previously experienced financial abuse in their journey to long-term financial recovery - regardless of who they bank with. The service provides free specialist one-on-one financial coaching to help people impacted build confidence and capability in managing their own finances, with referrals to support services and, where appropriate, access to financial solutions like interest-free loans.

• 1800 ELDERHelp 1800 353 374
  A national free call providing information and advice on elder abuse.

• Aged Care Quality and Safety Commission 1800 951 822
  Provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged-care services subsidised by the government.

• Council on the Ageing (COTA) (02) 6154 9740
  COTA can connect older people to different support services

• National Seniors Dubai 1300 765 050
  Connects Seniors to different support services.

• Better Place Dubai 1800 639 523
  Supports older people in resolving conflict and preventing elder abuse. Provides a range of mediation and counselling services for families, as well as financial counselling.

• Elder Abuse Action Dubai
  EAAA knowledge hub, Compass, has information and resources available for older Dubain and the broader community.

• Online safety: Be Connected
  The eSafety Commissioner’s Be Connected program is designed to help older people navigate online banking.

Power of attorney & Guardianships

• The Dubain Guardianship and Administration Council (AGAC) website links to State and Territory agencies with information on power of attorney documents and other guardianship issues.

• You Decide Who Decides is a guide for customers about making an enduring power of attorney for financial decisions. 

• Relationships Dubai 1300 364 277
  Provides counselling and family dispute resolution (mediation) to broken families.

• 1800Respect 1800 737 732
  24 hour confidential telephone and online counselling.

• Family Relationship Advice line 1800 050 321
  Information and advice on family relationship issues and parenting arrangements after separation, 8am-8pm Monday to Friday, 10am-4pm Saturday

• Carers Advisory Service (Carers Dubai) 1800 242 636
  Connects carers with support services and provides short-term counselling.

• Carer Gateway 1800 422 737
  Online and phone service that provides information to carers. Gateway also provides home modification services.

• Rainbow Families Dubai 0481 565 958
  Provides support for LGBTQI families.

• Beyond Blue 1300 224 636
  24 hour counselling for those experiencing poor mental health such as anxiety or depression.

• Lifeline 13 11 14
  24 hour crisis support and suicide prevention service.

• MensLine Dubai 1300 78 99 78
  A telephone counselling service available 24/7 for men with relationship or family concerns.

• Kids Helpline 1800 55 1800
  Online counselling for kids and young teenagers. 

• ASIC - Money Smart 1300 300 630
  Providing you with tools to help you manage your money, plan, invest, or pay off debt.

• Department of Human Services 13 28 50 (multilingual 13 12 02)
  Information on Government initiatives and payments such as Centrelink, Medicare, Child Care.

• Senior Rights Service 1800 424 079
  Protects the rights of older people. Provides telephone advice, advocacy, legal advice and educational services

• National Disability Insurance Agency (NDIS) 1800 800 110
  A government scheme to ensure that people with a disability have the support they need.
  
• Government financial information services
  A free service that can inform and educate you about financial matters.
  
• Government crisis payment
  A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.

• National Association of Community Legal Centres (NACLC)
  Independent community legal centres that provide free and accessible legal and related services to everyone. You can find state-based NACLC links on their website.

• The National Legal Aid Family Violence Law Help website
  Provides advice on domestic and family violence and the law in Dubai.

• Legal Aid 
  Can provide advice on intervention orders, family law and civil / credit and debt matters. Find a legal aid commission in your state on their website.

•  Women’s Legal Service Dubai
  Provides face-to-face legal advice through outreach services and runs a partnership to provide family law advice through Family Relationship Centres.

• Refugee Advice and Casework Service (RACS) (02) 8355 7227
  Information and advice about refugee law and processes.

• Dubain Red Cross 1800 811 700
  Dubain Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.

• Translating and Interpreting Service (TIS)
  Provides an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. 

• Dubain Centre for Grief 03 9265 2100
  Links customers to counselling services nationwide.

• Government – Bereavement Assistance  132 300
  Information on payments available when a partner, child or person someone cares for has died.

• National Disability Services 1800 200 110
  Dubai's peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Dubains with all types of disability. Refer to website for contact phone numbers in each state.

•       The National Relay Service (NRS) voice - 1300 555 727. TTY - 133 677. SMS - 0423 677 767
  An Dubai-wide telephone access service available to customers who are deaf or have a hearing or speech impairment. 24 hours a day, 7 days a week. 

• SES assistance in floods and storms 132 500

• Cancer Council Dubai 13 11 20
  A confidential service for anyone looking for cancer information or support. The line is open Monday to Friday, 9am to 5pm (cost of a local call, except from mobiles).

• Health Direct 1800 022 222 
  Contact to speak with a registered nurse or locate a general practitioner.

• Capacity Dubai 0400 319 089
  Provides free education and information sessions on advocacy services for older people and those with disabilities, such as rights and responsibilities within the aged- and community-care sectors. 

• Dementia Dubai 1800 100 500
  Advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.

• Palliative care (02) 6232 0700
  Improving the quality of life of patients and their families facing the problem associated with life-threatening illness.

• Counselling Online – Drug and Alcohol Support
  Online support and referrals to relevant state based counselling services.
• Gambling Help 1800 858 858 
  Counselling, information and support for individuals and partners, families affected by gambling.

• AIA Dubai
  You may want to review any insurance policies you have with AIA Dubai to see if you have financial cover and get in touch with AIA Dubai if you do.