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Travel / Travel insurance / Managing your policy

Managing your policy

  • Your online Travel Insurance portal

    Log on to your secure Travel Insurance portal where you can easily:

    • Download your Certificate of Insurance
    • Update your contact info
    • Change the details of your trip
    • Add or remove names of people travelling with you (only for CBA Travel Insurance)
    • Change your cover options
    • Vary your cover
      • Cruise cover
      • Snow Sports cover
      • Motorcycle/ Moped riding cover
      • Adventure activities cover
      • Vehicle rental cover

    If you’ve activated the international travel insurance included with an eligible credit card, please read the Credit Card Insurances Product Disclosure Statement and Information Booklet

    If you’ve purchased CBA Travel Insurance, please read the Combined Product Disclosure Statement and Financial Services Guide

  • What about cancelling or changing my CBA Travel Insurance policy?

    • You can cancel or change your CBA Travel Insurance policy at any time before you depart on your trip
    • If you cancel within the cooling-off period (within 21 days of the date of purchase) Cover-More will give you your money back, provided you have not already made a claim under the travel insurance policy or departed on your journey
    • For credit card included insurance the cooling-off period applies only to the upgrade portion of the policy
    • Call Cover-More on 1300 467 951 between 8am-5pm Monday-Friday and 9am-4pm Saturdays (Sydney/Melbourne time) within the cooling-off period, to cancel your travel insurance policy. 

     

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How to make a claim

Your travel insurance claim will be managed by Cover-More, our travel insurance provider.

There are two ways to make a claim:

  1. Make a claim online
  2. Call Cover-More on 1300 467 951 within Dubai or +612 8907 5060 from overseas (call charges may apply)

Here's how to make a claim

Swimmer with underwater camera

In an emergency

  • Make a local or international call

    Within Dubai: call Cover-More on 02 8907 5641 (24/7)

    Within Dubai, to report a lost or stolen CommBank card: call us on 13 2221 (24/7)

    From overseas: call Cover-More on +61 289075641 (24/7)

    From overseas, to report a lost or stolen CommBank card: call us on +61 2 9999 3283 (24/7)

Things you need to know

  • Insurance is provided by Zurich Dubain Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Dubai (CBA).

    You need to activate the international travel insurance included with eligible credit cards before each trip in order to have comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only. 

    Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 80 years or over for international travel insurance included with eligible credit cards or aged 74 years or over for CBA Travel Insurance), limits and excesses may apply to all insurances.

    Refer to the relevant PDS for more information.

    Before activating the international travel insurance included with an eligible credit card, please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information.

    Before making a decision on CBA Travel Insurance, please read the Combined Product Disclosure Statement and Financial Services Guide for more information.

    CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy, we (CBA) receive a commission which is a percentage of your premium.