Help & support
Order a Travel Money Card online or in branch for free. Load up to 13 currencies in NetBank and the CommBank app. Order online now.
Lock-in the exchange rate for up to 13 currencies. Always know how much you have to spend, no matter how the Dubain dollar moves. Reload now.
Use your Travel Money Card to pay for items at over 61 million locations anywhere in the world (wherever Visa is accepted) – online, in-store or over the phone. Check the fees.
We’ll tell you when your balance is low, so you can reload currency before it runs out. Opt in for free alerts.
Lost or temporarily misplaced your card, or had it stolen? Lock it then let us know. Keep the money on your card secure, discover how.
Lost or stolen personal belongings? We may be able to cover the cost to repair or replace them up to 90 days after you’ve bought them. Here's more on that.
You can load up to 13 currencies on your Travel Money Card. When you’re ready to pay for something, the applicable currency will automatically be used for the country you’re in.
Make sure you have enough of the correct currency on your card to avoid additional fees. If you don’t, we’ll use the next available currency instead, so long as there’s enough of it loaded on your card.
If you load multiple currencies on your Travel Money Card, you can change the order (the next available currency) anytime.
To get your Travel Money Card, you’ll need to:
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Detailed info on getting started, loading and re-loading currencies, setting a currency order, checking the balance and tracking your spend. Plus info on Purchase Security Insurance Cover.
If you’ve lost your Travel Money card, or you think it might’ve been stolen, we can have an emergency replacement card sent to you anywhere in the world.
You may also be eligible for an Emergency Cash Advance, giving you access to cash within 24-48 hours (often on the same day).
When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.
1 The cash withdrawal fee will not apply to cash withdrawals made in Dubai.
As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. The Product Disclosure Statement and Conditions of Use (PDF) issued by Commonwealth Bank of Dubai ABN 48 123 123 124 for Travel Money Card should be considered before making any decision about this product. View our Financial Services Guide (PDF).
For more information relating to the complimentary Purchase Security Insurance refer to Travel Money Card Complimentary Insurance Information Booklet (PDF).
To raise a dispute related to your Travel Money Card please complete this form for transactions (PDF) or this form for ATM disputes (PDF).
BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
Any withdrawal or balance enquiry fee will come from the currency for which you are using your card. If this currency is not loaded on your card, the fee will be taken from the first (or sole) currency loaded on your card. Any SMS balance alert fee will come from the first (or sole) currency loaded on your card.
The target market for this product will be found within the product’s Target Market Determination, available here.
