CommBank Yello - Frequently Asked Questions

Eligibility

Am I currently eligible for CommBank Yello?

Which CommBank transaction accounts are eligible?

Which CommBank home loans are eligible?

Which of my transactions count towards my eligibility?

How does CommBank Yello work if I have a joint account/home loan, a home insurance policy with more than one policyholder, or a Home Loan Package with more than one Package holder?

Why can’t I access CommBank Yello on my CommBank app?

Benefits

Which account will my benefits be paid into?

How do I know if I’ve won the prize draw?

I’ve been notified about CommBank Yello benefits or told that I’ve won the CommBank Yello prize draw, but how do I know it’s not a scam?

What’s the home insurance cashback?

What cover types are eligible for the Home insurance cashback?

What's the Home Loan Package cashback?

What is a Property Report?

Where can I find my Property Report?

I haven’t received a Property Report, or I’ve only received a Local Area Snapshot. How do I get a Property Report for my specific property?

Opt in/opt out

Can I opt out of CommBank Yello?

I opted out of CommBank Yello but I’ve changed my mind, can I opt back in?

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To access CommBank Yello, you need to have one or more of the below CommBank transaction accounts:

• Smart Access
• Everyday Offset
• Pensioner Security (card access only, not passbook access)
• Private Banking Account
• Complete Access (no longer available for sale)

For the initial phase of CommBank Yello, you’ll also need to have one or more eligible home loan/s.
 

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• Standard Variable Rate
• Fixed Rate
• Extra
• Basic Variable Rate (Economiser)
• No Fee (Low Rate)
• CommBank Green Loan
• Bridging Loan

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You need to make at least 30 completed outbound transactions a month from an eligible account or credit card to be eligible for CommBank Yello. The below outbound transaction types count towards your CommBank Yello eligibility:

• Completed transactions made using a debit card or a credit card issued by CommBank, including transactions made by an additional cardholder and digital wallet transactions (but excluding cash advance transactions)
• Completed StepPay purchases. Each completed purchase is counted as one outbound transaction, regardless of the number of instalment payments that are made for that purchase
• Cash withdrawals at an ATM or CommBank branch; or
• Payments or transfers to a third party. 
  • Note: Payments or transfers to an account where you’re the account holder, joint account holder or a cardholder are not considered a payment or transfer to a third party.
  • Note: Payments or transfers to accounts that are associated with your customer record (but where you are not the account holder) are not considered payments or transfers to a third party. For example, if you’re a director of a business and make payments between your individual account and business account, or are a signatory or authorised third party on an account, including under a power of attorney

We may also from time to time consider other transactions to be outbound transactions.

It’s important to note that outbound transactions don’t include pending transactions, which are payments, cash withdrawals or deposits shown as pending on your account. You can view your pending transactions in the CommBank app or NetBank.

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We assess eligibility and access to CommBank Yello on an individual basis. If you and someone else jointly hold an eligible account or eligible home loan and you meet the CommBank Yello eligibility criteria, we determine your eligibility for benefits individually. If one of you doesn’t meet the eligibility criteria, or chooses to opt out of CommBank Yello, the other will still have access to the program as long as they meet the eligibility criteria.

If you don’t have an individual account, benefits such as cashback and prize winnings will be paid into your newest joint account – even if the joint account holder isn’t eligible for the benefit. You may be able to select which account your CommBank Yello cash benefits are paid into, via the Yello Hub in the CommBank app and NetBank.

Please note that if we pay benefits into your joint account, the payment itself may reveal to the other joint account holder your financial status or the products that you hold with us (e.g. whether you’re eligible for Homeowner).

For cashbacks on Home insurance where there's more than one policyholder, we pay the cashback to:

• The person who previously received the cashback, if we’ve already paid a cashback for that policy
• The primary policyholder, if they’re eligible and we haven’t previously paid a cashback for that policy, or
• The additional policyholder, if the primary policyholder isn’t eligible. If there’s more than one additional policyholder, we’ll choose one.

For cashbacks on Home Loan Package where there is more than one eligible Package holder, we pay the cashback to:

• a Package holder we select, if we haven’t previously paid a cashback for that Package;
• the Package holder who previously received the cashback, if we have already paid a cashback for that Package; or 
• the other Package holder if the person who previously received the cashback becomes ineligible.

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To access all of your CommBank Yello benefits, make sure you’re using the latest version of the CommBank app.
 

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• Benefits such as cashback and prize draw winnings will be paid into your newest CommBank individual account. If you don’t have an individual account, the benefits will be paid into your newest joint account – even if the joint account holder isn’t eligible for the benefit.
• You may be able to select which account your CommBank Yello cash benefits are paid into, via the Yello Hub in the CommBank app and NetBank. Changes to your selected CommBank Yello cashback account will be reflected from the start of the month after you submit your selection. We’ll make every effort to pay your CommBank Yello cash benefits into the account you select, but in some circumstances this may not be possible (for example, if you have closed the account at the time of benefit payment). In such cases, we’ll pay the cashback as if you hadn’t made the selection.

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You’ll be notified via the CommBank app, NetBank, email, and post to your nominated address on file to let you know that you’ve won. You can also see a list of winners. This list will be updated within 30 days of each monthly draw.

You do not need to do anything if you win. Cash prizes will be automatically paid into your bank account. Some adhoc prize draws won’t give away cash – in that case, we’ll contact the winners to discuss how you’ll receive your prize.

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You can check your CommBank app or NetBank using your secure login details for more information. Here, you’ll be able to see which benefits you’re eligible for, or verify that you’re a CommBank Yello prize draw winner.

As an important reminder, we’ll never ask you for any information, like bank account details.

Protecting you is our priority. Visit our CommBank Safe page to learn more about how we protect you and tips for how to protect yourself.

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If you are eligible for Homeowner benefits, you’ll be eligible to receive a $10 monthly cashback for each eligible Home insurance policy distributed by CommBank and provided by Hollard. Cashbacks are available for each eligible Home insurance policy you hold.

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The eligible Home insurance cover types are:

• Building Cover
• Contents Cover
• Combined Building and Contents Cover

that are distributed by CommBank and provided by Hollard (formerly known as CommInsure).

Cashbacks aren’t available for insurance that covers portable contents as a standalone policy.

You must hold the eligible Home insurance policy on the last day of the previous month and continue to hold the policy until the cashback is paid in order to qualify for the cashback benefit in a particular month.

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If you are eligible for Homeowner benefits, you’ll be eligible to receive a $4 monthly cashback on your Home Loan Package fee (Wealth Package or Mortgage Advantage). The cashback will be paid per Package. Cashback is not available where the Package is pending or closed, or where the Package fee has been fully or partially waived.

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The CommBank Yello Property Report highlights information on your property or the real estate market.

You may qualify for a property report if you meet the below eligibility criteria:

• You’re a Homeowner customer
• Your property is classified as residential, defined as dwellings used for domestic occupation, and
• Your property has a valid and up-to-date address recorded in our system to allow our service partner to match against their records, and there’s enough information on that address for our service partner to generate a report.

Property reports are prepared by our service partner. If we don’t have a record of your full address, you may receive a Local Area Snapshot instead, which focuses on your suburb rather than your specific property. 
 

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Property reports will be made available to you through the CommBank app or NetBank twice a year. If you sell your property, refinance to another financial institution and/or close your CommBank home loan, you’ll no longer receive property reports for that property, but you may continue receiving them for other eligible properties.
 

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Please message us in the CommBank app, contact us via NetBank, or visit your local branch to provide us with your full address details. This will help ensure you receive a Property Report when you’re next eligible.
 

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Yes, to opt out of CommBank Yello please message us in the CommBank app or visit a branch.

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Yes, we’d love to have you back! You can message us in the CommBank app or visit a branch to opt back in. Just a reminder that you’ll still need to meet the CommBank Yello eligibility criteria, and it may take over a month before you can access benefits again.

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