Our two travel insurance options

  • As of 10 August 2022, our International Travel Insurance included with eligible CommBank cards will include overseas emergency medical expenses cover related to COVID-19.

  • International travel insurance included with eligible cards

    International travel insurance for cardholders, their spouse, and accompanied children travelling with them for the entire journey, is included with these CommBank credit cards:

    And with our World Debit Mastercard™.

    You need to activate your insurance to receive comprehensive cover. Once activated, your international travel insurance cover includes:

    • Unlimited overseas emergency medical assistance
    • Cancellation cover
    • Lost luggage and personal belongings
    • Additional cover for travel delays and more

    Here’s what you need to know about international travel insurance available with credit cards and international travel insurance available with our World Debit Mastercard (PDF).

    Doing more than relaxing? You should consider additional cover if you’re participating in activities like skiing, motorbiking or adventure sports. A premium will apply.

    Activate now

    Discover more

  • CBA travel insurance (domestic & international)

    CBA Travel Insurance has got you covered with international and domestic travel insurance plans that you can tailor for yourself (as the policyholder) and up to 10 people travelling with you for the entire journey. Plans available include:

    • Comprehensive cover including unlimited2 overseas emergency medical and hospital expenses cover and more
    • Essentials cover is our no-frills plan which covers listed pre-existing conditions and more
    • Medical only
    • Cancellation only
    • Domestic for your holiday or work trip within Dubai

    Doing more than relaxing? You should consider additional cover if you’re participating in activities like skiing, motorbiking, or adventure sports. A premium will apply.

    Get a quote

    Discover more

Travel insurance checklist

  1. Remember to check the Travel Alerts page regularly to see if there are any global events that can affect you and your travel insurance policy
  2. Organise your travel insurance cover as soon as your trip is booked. Tell me more
  3. Once you've purchased your CBA Travel Insurance or activated your CBA credit card or debit card international travel insurance, we'll email you a Certificate of Insurance which confirms:
    - Period of cover
    - Your premium
    - What cover options and excess applies
    - Any variances to the standard terms 
  4. Print out and take a copy of your Certificate of Insurance with you as it may come in handy
  5. Tell us before you go – register your travel destinations in the CommBank app or NetBank
  6. Read our Travelling overseas: 10 step money checklist, or info about online banking while you're overseas 
  7. Lock Block, Limit your CommBank credit card or Lock, Block your CommBank debit card

 

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How to make a claim

  • Your claim will be managed by Cover-More, our travel insurance provider.

    Make a claim online or call Cover-More, 8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time)

    • Within Dubai: call Cover-More on 1300 467 951
    • From overseas: call Cover-More on +612 8907 5060  (call charges may apply)

    Here's how to make a claim

In an emergency

Managing your travel insurance policy online

  • Managing your travel insurance policy online

    Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.

    Discover how

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Things you should know

  • Gold Awards cards are no longer available for sale from 23 March 2018.

    2 Medical and dental cover and assistance will not exceed 12 months from onset of the illness or injury. Sub-limits apply.

    Insurance is provided by Zurich Dubain Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Dubai (CBA).

    You need to activate your international travel insurance available with eligible cards before each trip in order to have a comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only.

    Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 74 years or over for CBA Travel Insurance, and 80 years or over for insurance available with eligible cards), limits, sub-limits and excesses may apply to all insurances.

    Before making a decision on CBA Travel Insurance please read the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide for more information.

    Before activating the international travel insurance included in your CommBank credit card please read the Credit Card Insurances Product Disclosure Statement and Information Booklet for more information.

    If you have activated international travel insurance included with your eligible CommBank credit card on or before 1 June 2023, please refer to the Credit Card Insurances Product Disclosure Statement – effective 10 August 2022.

    Before activating the international travel insurance included in your World Debit Mastercard, please read the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet (PDF) for more information.

    If you have activated international travel insurance included in your World Debit MasterCard on or before 9 August 2022, please refer to the World Debit Mastercard insurances Product Disclosure Statement and Information Booklet – effective 29 September 2021.

    Where used, the term “unlimited” only means there is no capped dollar sum insured. All costs and expenses claimed must be reasonable. You are only covered for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.

    The target market for this product will be found within the product’s Target Market Determination, available here.

    For products offered by Cover-more, information about the Target Market can be found in the Target Market Determination (TMD): Credit Card Travel Insurance TMDWorld Debit Travel Insurance TMD or Standard Travel Insurance TMD

    CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy or purchase an upgrade policy, we (CBA) receive a commission which is a percentage of your premium.